At Silas Pursuits, customer satisfaction is our top priority. If you are not satisfied with your purchase, we’re here to help.

Returns

1. Eligibility for Returns:

   • Items must be unused, in their original condition, and with all original packaging and tags intact.
   • Returns must be initiated within [30 days] of receiving the item.

2. Non-Returnable Items:

   • Personalized or customized items.
   • Items marked as “final sale.”
   • Items damaged due to misuse or improper handling.

3. Return Process:

   • Contact our support team at [[email protected]] to initiate a return.
   • Provide your order details and reason for the return.
   • You will receive return instructions, including the shipping address.

4. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.
   • We recommend using a trackable shipping service.

Refunds

1. Refund Process:

   • Once we receive and inspect the returned item, we will notify you of the status of your refund.
   • Approved refunds will be issued in cash.

2. Refund Timeline:

   • Refunds are typically processed within [7-10 business days] after receiving the returned item.

3. Deductions:

   • Original shipping charges (if applicable) are non-refundable.
   • In cases of misuse or damage, partial refunds may be issued.

Exchanges

• Exchanges are allowed for defective or damaged items only.
• Please contact us within [7 days] of receiving the item for exchange eligibility.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [[email protected]] with:

• Your order number.
• Photos of the damaged or incorrect item.
  We will arrange for a replacement or refund at no additional cost to you.

Contact Us

For questions or assistance with returns and refunds, reach out to our customer support team [email protected].