At Silas Pursuits, we aim to ensure your orders are delivered promptly and securely, no matter where you are in the world. Please read our shipping policy to understand how we process and deliver your orders.

Shipping Destinations

We ship to customers worldwide. However, delivery services may vary based on your location.

Shipping Methods and Costs

1. Cash-on-Delivery (COD) Service

   • All orders are fulfilled with a cash-on-delivery payment option.
   • Additional COD fees may apply based on the courier’s policy in your region.

2. Shipping Rates

   • Shipping costs are calculated at checkout based on your location and order size.
   • Orders above a certain amount ([Euro 100]) may qualify for free shipping (if applicable).

Processing Time

• Orders are processed within [1-3 business days] after confirmation.
• Processing times may vary during holidays or high-demand periods.

Delivery Timeframes

Estimated delivery times depend on your location:

• Domestic Orders: [3-7 business days]
• International Orders: [7-14 business days]

Note: Delivery times may vary due to customs delays, natural events, or other unforeseen circumstances.

Tracking Your Order

Once your order is shipped, we will provide a tracking number via email or SMS (if applicable). Use this number to monitor your shipment.

Failed Deliveries

1. Incorrect Address:

   • Please double-check your shipping details at checkout.
   • Orders returned due to an incorrect address can be reshipped at the customer’s expense.

2. Unclaimed Deliveries:

   • If an order is not claimed at delivery, it may be returned to us. Reshipping fees will apply for unclaimed orders.

Customs and Duties (For International Orders)

• Customs duties, taxes, and fees are the responsibility of the customer.
• Please check with your local customs office for more information on potential charges.

Lost or Damaged Packages

• If your package is lost or arrives damaged, contact us immediately at [[email protected]].
• Provide your order number and any supporting documents (photos of the damaged package).
• We will investigate and work to resolve the issue promptly.

Contact Us

For shipping-related inquiries, please reach out to us at [email protected].